Return & Refund Policy

We want you to feel confident when purchasing from CE Press. This policy explains our return, refund, and exchange procedures for physical and digital products.

Quick Summary

  • 30-day returns on eligible physical products
  • Digital downloads are non-refundable
  • Damaged or incorrect items will be replaced
  • Bulk orders may have separate return terms
  • Questions? Contact our team before ordering

📦 Physical Products

At CE Press, we are committed to providing high-quality educational resources that support educators, families, and professionals. If you have any questions before placing an order, we're always happy to help you select the resource that's right for your needs.

We accept returns of unopened, unused physical products within 30 days of delivery. To be eligible for a return:

  • Items must be unused and in their original condition.
  • Items must be returned in their original packaging.
  • Proof of purchase is required.

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for processing after your refund has been approved.

Return Shipping — Unless the return is the result of a damaged, defective, or incorrect item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

⚠️ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item

We'll work quickly to resolve the issue by providing a replacement or other appropriate solution.

💻 Digital Products

Due to the immediate nature of digital downloads, all digital product sales are final.

We do not offer refunds, exchanges, or cancellations once a digital product has been purchased.

If you experience difficulty accessing or downloading your purchase, please contact us. We're happy to assist with any technical issues.

Bundles

If a bundle includes a digital product, the digital portion of the purchase is non-refundable.

If the physical item within the bundle qualifies for return under this policy, the refund amount will reflect only the eligible physical product.

🏫 Bulk & Institutional Orders

Bulk orders, institutional purchases, licensing agreements, and purchase order transactions may be subject to separate terms and conditions.

Please contact us before placing a bulk order if you have questions regarding returns or cancellations.

Order Cancellations

Orders may be cancelled before they have entered fulfillment.

Once an order has shipped or a digital product has been delivered, it can no longer be cancelled.

If you need to make changes to your order, please contact us as soon as possible.

Contact Us

Need Help?

If you have questions about your order or this Return & Refund Policy, we'd be happy to help.

CE Press

Website: www.collabedpress.com

Email: support@collabedpress.com